Privacy Policy

Purpose of collecting data

At Life Made Lighter, I am committed to protecting your privacy and handling your personal information with care, respect, and transparency.

This Privacy Notice explains how I collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

Life Made Lighter provides practical support services to individuals, unpaid carers, older adults, neurodiverse adults, and people who may benefit from additional support to maintain their independence and wellbeing.

If you have any questions about this Privacy Notice or how your information is handled, please contact:

Life Made Lighter
Email: [Insert Email Address]

What Information I Collect

I may collect and process the following information:

Name
Address
Email address
Telephone number
Information provided through enquiries or contact forms
Information relevant to the support you request
Emergency contact details (where appropriate)

I only collect information that is necessary to provide my services safely and effectively.

How I Use Your Information

Your information may be used to:

Respond to enquiries
Arrange and provide services
Communicate with you about appointments and support
Maintain service records
Meet legal and safeguarding responsibilities
Improve the quality of services provided

I will only use your information where there is a lawful basis for doing so.

Confidentiality

I understand the importance of privacy and confidentiality.

Information shared with Life Made Lighter will be treated confidentially and will not be shared with third parties without your consent unless:

Required by law
Necessary to protect someone's safety or wellbeing
Required for safeguarding purposes
Required by regulatory or legal obligations
How Your Information Is Stored

Personal information is stored securely and only accessed when necessary.

Reasonable measures are taken to protect information against unauthorised access, loss, misuse, or disclosure.

Information will only be kept for as long as necessary to provide services and fulfil legal obligations.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing activities
Request a copy of your information
Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact Life Made Lighter.

Website Enquiries

If you contact Life Made Lighter through a website form, email, or telephone, the information you provide will only be used to respond to your enquiry and provide information about relevant services.

Your details will not be added to marketing lists without your consent.

This website may use cookies to improve user experience and monitor website performance.

You can control cookie settings through your browser preferences.

A separate Cookie Policy may provide further information.

Complaints

If you have concerns about how your personal information has been handled, please contact Life Made Lighter in the first instance.

You also have the right to complain to the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time. Any changes will be published on this page.

Life Made Lighter

Your privacy, dignity, and trust are important to me. I am committed to handling your information responsibly and respectfully.